Shipping Policy
Delivery Area
Products on this site can be shipped to the following countries / regions:
| Europe | France, Germany, Netherlands, Austria, Belgium, Czechia, Denmark, Italy, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia |
| North American | United States |
| Australia | Australia |
Free Shipping Policy
- For any lamp, we offer free shipping to all countries / regions listed in delivery area section.
- If you still have questions or need to ship to other countries, please contact us for inquiries: support@shinelifelighting.com.
- We also offer expedited shipping for an additional fee if you want fast delivery.
The Shipping Process (in Working Days) Is as Follows:
Delivery times = Process time (order preparation) + Shipping time
Order preparation:
- Check the stock.
- Confirm whether the item in your order needs to be customized.
- Check your shipping address.
- Reconfirm whether the item in your order is eligible for our Shipping Policy.
- Pack the product from our warehouse.
- If everything is ready, your order will be shipped from our warehouse.
It can take 5-10 working days for the order preparation. Some customized lamps will need more preparing time.
For holidays, processing time may take longer than usual. We will notify you in advance.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
Free Shipping:
- Process Time: 5-10 working days
- Shipping Time: 2-5 weeks
Expedited Shipping：
- Process Time: 5-10 working days
- Shipping Time: 1-2 weeks
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Delivery Time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Who pays the import Tax and VAT?
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
If you have any questions about the shipping policy, please contact us at support@shinelifelighting.com
