Returns & Refund Policy

Return:

  • You can request a return for a refund within 30 days after receiving the items. Refunds for returned items will be subject to a restocking fee for large orders. Please refer to the note below for details.
  • In order to be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging with complete accessories. You will need a receipt or proof of purchase.
  • For standard returns, the buyer is responsible for return shipping costs. If the returned package incurs customs fees during clearance, those fees will be deducted from the total refund amount.

Please note:

  • We will charge 20% of the product amount as a restocking fee for returning large orders of three or more products. If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need.
  • If you encounter any problems, please contact our customer service for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem-solving.

How to initiate a return?

  • Submit an inquiry with your reason for return and the product you wish to return to support@shinelifelighting.com.
  • If your return is accepted, we’ll send you a return approval email along with the return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address

We have offices in both China and the United States. Products can be returned to either location; our support team will provide the appropriate return address based on your situation. Please contact us before returning an item; we will not be responsible for returned items without notifying us in advance.

Return Process:

  • Determine if your order qualifies for a refund/return.
  • Submit an inquiry at support@shinelifelighting.com.
  • You have 7 days from the date of receiving return approval to send off the product you wish to return.
  • Follow the provided packing instructions, and safely pack the product.
  • Follow the provided return address and shipment labeling instructions, and ship the product at your own cost.
  • Please tell us by email the tracking number and the tracking URL after sending off the product you wish to return.
  • We will check the condition of the product and process your return within 3-5 business days of receiving the returned items.
  • If the item is eligible for our Return & Refund Policy, we will issue a refund to you.

Please note:

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 15 days since it is damaged.

Refund:

  • Once we receive the returned package and verify the condition of the product, we will process your refund. The refund will be issued to your original payment method within 7–14 business days.
  • Please note that any customs fees incurred during the return process will be deducted from the refund amount.

Late or Missing Refunds:

If you have not received your refund within the expected timeframe, please first contact your bank or credit/debit card provider, as processing times may vary. If you still have not received your refund after doing so, please contact us at support@shinelifelighting.com.

If you have any questions about our Return & Refund Policy, please contact us at support@shinelifelighting.com